Shipping Policy

Welcome to Royal Souq. We are committed to providing a smooth, reliable, and convenient delivery experience for all our customers in the United Arab Emirates (UAE).

Please read the following shipping policy to understand how we process and deliver your orders.

1. Shipping Coverage

Royal Souq currently offers delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Some remote areas may require additional delivery time.

2. Order Processing Time

Orders are generally processed within 1–2 business days after they are successfully placed.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive your order tracking information when available.

3. Delivery Time

Estimated delivery time within the UAE is generally:

2–5 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Royal Souq may offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly stated on our website.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay for their order when it is delivered.

COD availability may depend on the delivery location and the products ordered.

Customers are requested to provide an accurate phone number and delivery address to avoid delays.

6. Order Tracking

Once your order has been shipped, tracking details may be provided to you by email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to monitor your shipment's progress.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Complete delivery address

• Building/villa information

• Area and Emirate

• Valid phone number

Royal Souq is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Delayed or Failed Delivery

Although we work with reliable delivery partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions

• Public holidays

• Courier delays

• Incorrect address information

• High order volumes

• Traffic or logistical issues

• Other unforeseen circumstances

We will make reasonable efforts to assist customers in resolving delivery issues.

9. Damaged Packages

If you receive a package that appears damaged, please contact us as soon as possible.

We recommend taking clear photographs or videos of the package and the product before using it. This may help us investigate the issue with the delivery partner.

10. Missing or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will work with the relevant delivery partner to investigate the shipment and provide an appropriate resolution.

11. Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Store Name: Royal Souq
Email: shahmeerali10075@gmail.com
Country: United Arab Emirates

We are happy to assist you with any shipping-related questions or concerns.

Royal Souq
Your trusted online shopping destination in the UAE.